Returns & Exchanges

We want you to feel comfortable and confident in your Knix essentials, which is why we offer a 30-day return and exchange window on most items. Please note that for hygienic reasons, certain intimate apparel must be in its original, unopened packaging to qualify for a return.

1

Start Your Request

Visit our online returns portal and enter your order number and zip code to locate your purchase.

2

Select Items

Choose the specific items you wish to return or exchange and provide a brief reason for the request to help us improve.

3

Print & Pack

Download your prepaid shipping label and securely pack your items in their original packaging or a similar mailer.

4

Drop Off & Refund

Drop your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing